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Returns Policy

Please refer to our FAQ section.


We can ship to most countries in the world, however, this website is only able to process orders to Australian addresses.  If you would like us to ship outside of Australia, please email us at hello@madpaxaustralia.com and we will be able to provide a quote.

For all orders to New Zealand, please email us at madpax@madpax.co.nz or visit our website www.madpax.co.nz to find your nearest stockist.

All orders are sent via New Zealand Post.  Freight cost is calculated at checkout.  Your order is sent using a tracked non-signature service that should take around 3-10 business days to reach Australia once it has been sent.  If you require an order urgently, we can send using a courier service at additional cost.  Please email us for a quote.

Once an order leaves our warehouse, it is under the responsibility of New Zealand Post and Australia Post.  If you do not receive your tracking information, we are happy to provie it.  Please use our contact page, or send us an email at hello@madpaxaustralia.com. MadPax is not responsible for any lost, stolen or damaged packages.


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